Refund policy

Return & Refund Policy
At DeadRester Industries, we specialize in high-value, third-party authenticated collectibles, sealed products, and raw trading cards. Due to the volatile nature of the trading card market, fluctuating market values, and the high risk of tampering, all sales are final.
We do not accept returns, exchanges, or cancellations due to buyer’s remorse, market price shifts, or changes of mind. Please review the specific guidelines for each product category below.
1. Graded Slabs (PSA, CGC, BGS)
All sales of graded cards and slabs are strictly final. We do not accept returns based on the visual appeal of a specific numerical grade or old certification numbers, as these are provided via high-resolution photos or streams prior to purchase.
  • Eligible Exceptions: You received a different card/certification number than ordered, or the plastic grading case arrives physically cracked or shattered during transit.
2. Sealed Products (Booster Boxes, Packs, Blisters)
All sales of factory-sealed products are strictly final.
  • Eligible Exceptions: You received the wrong sealed item (e.g., ordered a different set or product type).
  • Strict Condition: To be eligible for a return or exchange under a wrong item error, the product must remain factory-sealed in its original shrink-wrap, tamper-evident tape, or foil packaging. We will absolutely not accept returns on any sealed product that has been opened, ripped, or unsealed, regardless of the circumstances.
3. Raw Single Cards
All sales of raw single cards are strictly final. Raw cards are sold as-is based on the condition tiers specified in the product descriptions.
  • Eligible Exceptions: You received a completely different card than the one listed on your invoice. We do not accept returns based on conditional disagreements (e.g., subjective differences between Near Mint and Excellent) once the card has left our facility.
How to File a Claim (Strict 48-Hour Window)
To qualify for a return under any of the approved exceptions above, you must contact our support team within 48 hours of the delivery time stamped on your carrier tracking number.
To file a claim, please email us with:
  • Your Order Number
  • Clear, high-resolution photos of the item (front and back, showing the defect or wrong item)
  • Unboxing Video (Required for damage/missing claims): To protect against mail fraud and postal mishandling, transit damage or missing item claims must be accompanied by an uninterrupted unboxing video. The video must show the unopened, sealed shipping box/bubble mailer being cut open and the items inspected in real-time within a single, unedited take.
Return Conditions & Fraud Prevention
If your return request is authorized:
  • The item must be returned in the exact condition it was received.
  • Graded cases must not be altered, scratched, or tampered with.
  • Sealed products must remain fully factory-sealed.
  • Raw cards must be returned in the exact top-loader/sleeve provided.
Note: Any attempts at mail fraud, card swapping, tampering, or cracking slabs will result in an immediate forfeiture of the refund, a permanent ban from our storefront, and a report filed with IC3 (Internet Crime Complaint Center) and the US Postal Inspection Service.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original method of payment.